Frequently asked questions
How long does delivery take?
We aim to process and ship your order as quickly as possible. Our handling time is 1–3 business days, and shipping typically takes 3–5 business days depending on your location.
Once your order is on its way, you’ll receive a tracking number so you can follow its journey to your doorstep.
How much does delivery cost?
Free delivery for all orders,Complimentary delivery — our gift to you!
How do I find the sizing information?
You’ll find a size chart under each product showing measurements in both centimeters and inches. We also include details about the model wearing the product, including their height in cm to help you choose the right fit with confidence.
How do I find the care instructions?
Care instructions are provided under each product on the product page. You’ll find all the details you need to keep your item looking and feeling great.
How do I pay?
We accept all major credit and debit cards, Bancontact, Apple Pay, and Google Pay.
Please note that PayPal is not available as a payment option.
What is your returns policy?
We offer a 30-day return policy on all orders. If you wish to return or exchange an item, please contact our support team first to register your case.
There is a return form included in your package—please fill it out and send it along with your email to begin the return or exchange process.
We have return warehouses in UK, Germany, Netherlands, USA, making returns and exchanges faster and more convenient based on your location.
Please note:Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
Warranty?
Yes, all our products come with a 1-year warranty covering manufacturing defects in materials or workmanship.
If you experience any issues during this time, please contact our support team with your order details and a description of the problem—we’ll be happy to help resolve it quickly.
Please note: the warranty does not cover damage caused by improper use, normal wear and tear, or failure to follow care instructions.